We have an opportunity for a Customer Service Assistant to join our team, our client is an established, award-winning fashion business in London. We are looking for a highly skilled customer service assistant to join our team.

Job Descriptions

• Identify and address customer needs with the goal of complete satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of their portfolio of products to customers
• Meet customer service department sales targets, generating sales leads when opportunities arise
• Follow company communications guidelines and procedures under minimal supervision

Nice-to-have Requirements

• A proven background in a customer service environment
• Strong communication skills, including active listening
• Ability to solve problems and alleviate conflicts or escalate tactfully
• Ability to multitask, manage time, and prioritize
• Able to work individually and as a team
• Knowledge of MS Office Package
• E-Commerce backend experience is an added advantage